Job Design & Quality Management

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Human Resource Strategy
öğrenmeye başla
to manage labor and design jobs so people are effectively and efficiently utilised
Labor planning
öğrenmeye başla
follow demand exactly (labor as VC, costs in hiring and firing); hold employment constant (maintains trained workforce minimises hiring costs)
job design
öğrenmeye başla
specifying the tasks that constitute a job for an individual or a group; job specialisation, job expansion, psychological components, self-directed teams, motivation and incentive systems
job specialisation
öğrenmeye başla
dedicated tools, changeover loss, wage for specific skills
Job expansion
öğrenmeye başla
enrichment (vertical, extra responsibility), enlargement (horizontal, extra tasks), empowerment (form of enrichment)
psychological components
öğrenmeye başla
Hawthorne studies
TQM
öğrenmeye başla
total quality management, encompasses entire organisation, from supplier to customer, stresses a commitment by management to have a continuing, companywide drive toward excellence in all aspects of products and services
Seven concepts of TQM
öğrenmeye başla
continuous improvement (Kaizen), Six Sigma, Employee empowerment, Benchmarking, JIT, Taguchi concepts, Knowledge of TQM Tools
Continuous improvement
öğrenmeye başla
PDCA model; starting point: create a problem, then 1. Plan, 2. Do, 3. Check, 4. Act
Six Sigma
öğrenmeye başla
99,9997% capable process; DMAIC approach -> Define critical outputs for improvement, Measure the work, Analyse the data, Improve process, Control the new process
Tools of TQM
öğrenmeye başla
generating ideas tools (sketch sheets, scatter diagrams, mouse and effect diagrams); tools to organise the data; tools for identifying problems
employee empowerment
öğrenmeye başla
enlarging jobs so that added responsibility and authority is moved to the lowest level possible in the organisation; building quality circles -> a group of employees meeting regularly to solve work-related problems
benchmarking
öğrenmeye başla
selecting a demonstrated standard of performance
JIT
öğrenmeye başla
cuts the cost of quality; improves quality
Taguchi concepts
öğrenmeye başla
quality robustness, target-oriented quality, quality loss function

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